Privacy and cookie policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by Graae to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.graaecopenhagen.com, you are accepting and consenting to the practices described in this Privacy Policy.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and Graae is not responsible for any personal information you submit to third parties via our website.

What personal information do we collect from you and how?

Graae collects personal information in several ways when you place an order or register for a service offered by Graae. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debitcard billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider's systems.

We may also obtain information as a result of authentication or identity checks. We ask for your telephone number, this allow us to process your order and to let you know the status of your order.

What about cookies?

Our site uses cookies which we can access when you visit our site in future.

By using our website you agree that we can place cookies on your device and access them when you visit our site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

How this information may be used, including anyone it might be shared with

Graae may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Safeguarding your personally identifiable information

We will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Where and how to ask questions or file complaints

If you require further information about our Privacy Policy, please contact Graae customer service by email at customerservice@graaecopenhagen.com