Terms & Conditions


Prices are in EUR, including Danish VAT of 25%.


Orders are only accepted and delivered to addresses within the EU and Norway.


Credit cards accepted are Visa, Visa Electron and Mastercard.

Payment will be debited and cleared from the customers' account on dispatch of an order.

Payment is processed via PayPal, a solution that among others is used by ebay.com. When you send or request money using PayPal, Graae never see your bank account numbers or credit card numbers, we only see your email address, date of sign-up, and whether or not you have completed PayPal's Verification process.

Orders will be shipped upon receipt of payment.

Customs and duties

All orders delivered within the EU are free of customs fees.

All orders delivered to Norway will be charged duties of 10%.


Graae insures each order until delivery to the customer.

Graae require a signature for any orders delivered, at which point responsibility for the customers' purchased goods passes on to the customer. If the customer is not the receiver of the order, then the person who receives the order shall sign for receipt and responsibility.